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Privacy Policy

Read our policy on how we handle user data in this section.

Intro

Offex Football views the security of our customer's data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidential and processed by applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data.

We take appropriate technical and organizational measures to protect against unauthorized or unlawful processing of your data, including encrypting your information to applicable industry standards.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

So you only need to look in one place to find out all you need to know about how the Group collects and processes your personal information, this policy covers our Website.

Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.

Who we are

As set out in our terms and conditions, this Website is the data controller in respect of the information collected when you browse this Website and purchase our products. If you have any queries regarding our use of personal information or this privacy policy, you can write to info@offexfootball.com

How we may use your personal data

We may use your personal data in the following ways:

  • to fulfill your order - we require your identification, contact, and payment information to enable the relevant Group company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Group and/or a third party, such as one of our couriers or one of their customs clearance agents, for them to supply or deliver the product that you ordered and certain products will be processed and delivered directly from some of our supplier partners as part of our drop-ship model. We may retain your details for a reasonable period after you have completed the transaction in order to fulfill any contractual obligations such as refunds, guarantees, etc., and to meet any legal obligations for the retention of transactional data).

  • to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone, and/or through other digital means (depending on your stated preferences) including social media platforms;

  • to provide you with services you request from us including, the sale and/or distribution of products made available to you through other sellers;

  • to register you on the Website (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your marketing preferences);

  • to administer our Website;

  • to analyze, and improve, the use of our Website, and retail offering, including how you move around our Website;

  • to administer any competition run by the Group. Please refer to the specific terms and conditions for each competition;

  • to measure and analyze our advertising;

  • to make suggestions and recommendations to you, other users of our Website, and users of the services of our Third Party Advertisers about products or services that may interest you or them;

  • to keep in touch with you regarding your marketing preferences;

  • to keep our Website, and network safe and secure;

  • to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions);

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    We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request before entering into a contract, where required by law, or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.

    Information we may hold about you

    When you register to use our Website or purchase a product, register to receive our emails, enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, will be collected.

    When you browse our Website, whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails, we and our partner advertising networks, advertisers, and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website, how you arrived on our Website, where you visit after our Website, the pages you visited, how long you spend browsing individual pages on our Website, any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website.

    In circumstances where you contact us by telephone, calls may be recorded for quality, training, and security purposes. Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met, and to secure the effective operation of the telecom system.

    How long do we keep your information?

    We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary concerning the purpose.

    We will retain the personal information you provided on registering an account on our Website so long as that account remains in existence.

    In the case of any contact you may have with our customer services department, we will retain those details for as long as necessary to resolve your query and for a short period after the query is closed.

    purchasing through our Website, we will retain certain limited personal information such as your name, email address, and postal address until you ask us to update or delete those details reporting new and existing users to our affiliate advertisers. We retain transaction information for lengthier or as long as required by law. We will retain information regarding your website browsing history for a similar period.

    If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account.

    How long do we keep your information?

    We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary concerning the purpose.

    We will retain the personal information you provided on registering an account on our Website so long as that account remains in existence.

    In the case of any contact you may have with our customer services department, we will retain those details for as long as necessary to resolve your query and for a short period after the query is closed.

    purchasing through our Website, we will retain certain limited personal information such as your name, email address, and postal address until you ask us to update or delete those details reporting new and existing users to our affiliate advertisers. We retain transaction information for lengthier or as long as required by law. We will retain information regarding your website browsing history for a similar period.

    If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account.

    Where we store your personal data

    The information that we collect from you may be transferred to and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers, or third-party providers, including,  Partners and middleware providers.

    Your rights

    You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, accessing the customer preference center, or contacting us.

    Where you have consented to us using your personal data, you can withdraw that consent at any time.

    If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.

    You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

    If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data by our obligations.

    To exercise these rights, we need to be suitably satisfied with your identity and so may request you provide identification documents or confirm other details we may hold about your

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